Struggling with your phone, computer, or tablet? You're not alone, and there's nothing wrong with asking for help. We explain everything in plain language and take as much time as you need.
We help seniors stay connected with family, manage everyday technology, and feel confident with their devices. Patient, respectful, and never condescending.
Clear instructions you can keep so you can do it again.
What to expect
No surprises. Here's exactly what happens from start to finish.
1
After you book We'll call you within a few hours to confirm your appointment and ask a couple of quick questions so we're prepared.
2
On your session day We call you at the scheduled time. You don't need to download anything or set anything up beforehand. Just answer the phone.
3
During the session We go at your pace. If we need to see your screen, we'll walk you through setting that up on the call — it only takes a minute.
4
After the session We send you written step-by-step notes so you can do it again on your own. You pay through Venmo or Zelle — we'll remind you how.
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If you get stuck later Just call or book again. Monthly plan members can call anytime for quick questions at no extra charge.
What we can help with
If it has a screen, we can probably help. Here are the things people ask us about most.
Phones & Tablets
Setup, apps, contacts, photos
Computers
Windows, Mac, updates, speed
Email
Sending, receiving, attachments
Video Calls
FaceTime, Zoom, WhatsApp
Staying Safe Online
Spotting scams, passwords, privacy
Wi-Fi & Printers
Connection problems, setup
Social Media
Facebook, sharing photos safely
Entertainment
Netflix, Spotify, audiobooks
What people are saying
★★★★★
"I was afraid to even turn on my new tablet. After two sessions, I'm ordering groceries online and video calling my sister. I didn't think I could do this."
Margaret W.
Client, age 78
★★★★★
"My mom was terrified of her new iPad. After one session, she was FaceTiming her grandkids and couldn't stop smiling. Worth every penny."
Sarah M.
Daughter, age 43
★★★★★
"For the first time, someone explained things without making me feel stupid. Now I handle my own email and even do my banking online."
Robert K.
Client, age 74
Meet the team behind Patient Tech
Patient Tech was started because we saw how frustrating technology can be when no one takes the time to explain it properly.
We believe you shouldn't have to feel left behind just because technology keeps changing. Everyone deserves to feel confident with the devices they own.
We're not going to talk over your head. We're going to sit with you and walk through it together, as many times as it takes.
Patience first, always
No jargon, no judgment
Written notes every time
Free follow-up if you're stuck
Common questions
That's exactly who we're here for. You don't need to know anything about technology to get started. Most of our clients start out saying the same thing, and they surprise themselves with how quickly they learn.
We call you at the scheduled time on your regular phone. If we need to see your screen, we'll walk you through it step by step on the call. You don't need to install anything beforehand.
Ask it ten times if you need to. That's completely normal. That's also why we leave you with written notes so you have something to look at between sessions.
Many of our clients are booked by family members. You can fill out the form or call us, and we'll reach out to your parent with a friendly introduction.
Yes, all of them. iPhones, iPads, Android phones and tablets, Windows computers, and Macs. We also help with smart speakers like Alexa and smart TVs.
If we started working on something and didn't finish, we'll schedule a follow-up at no extra charge. We don't consider a job done until you're comfortable.
We can often do same-day or next-day phone sessions. Monthly plan members get priority scheduling and can often book same-day.
You don't pay anything upfront. After your session, we'll let you know the total and you can pay through Venmo or Zelle — whichever you prefer. We'll walk you through it if you've never used either one before.
Book your session
Answer a few quick questions so we know how to help you best. It takes about 2 minutes. Or just give us a call.
Open your banking app, go to Zelle, and send the amount above to the email shown.
Your information is kept private and secure
Thank you for your payment!
We've received your confirmation. If there are any issues, we'll reach out to you directly.
Privacy Policy
Last updated: March 2026
What we collect
When you book a session through our website, we collect your name, phone number, email address (if provided), and details about the tech issue you need help with. We also collect your preferred day and time for the appointment.
How we use it
Your information is used solely to schedule and conduct your tech support session, contact you about your appointment, and process your payment. We do not use your information for marketing or advertising purposes.
Who we share it with
We do not sell, rent, or share your personal information with any third parties. Your data is stored securely in our private systems and is only accessible to Patient Tech staff.
Payment information
We do not store any payment card information. Payments are processed through third-party services (Venmo and Zelle), which have their own privacy policies.
Data retention
We retain your contact information and session records for up to 12 months to provide better follow-up support. You can request deletion of your data at any time by contacting us.
Patient Tech provides remote technology support for individuals via phone and screen-sharing sessions. We help with common technology tasks including device setup, troubleshooting, app installation, and general tech guidance.
What we are not
Patient Tech is not a licensed IT repair service, data recovery service, or cybersecurity firm. We provide guidance and assistance but do not guarantee the resolution of all technical issues. For complex hardware repairs or data recovery, we may refer you to a specialist.
Liability
While we take every precaution during our sessions, Patient Tech is not liable for any data loss, device malfunction, or software issues that may occur during or after a support session. We recommend backing up important files before any session.
Session conduct
Sessions are conducted remotely via phone or video call. Any screen-sharing is done with your explicit permission and you may end the session at any time. We will never ask for your passwords, banking credentials, or Social Security number.
Payment terms
Payment is due after the completion of each session. Single sessions are billed at $50 for the first hour and $30 for each additional hour. Monthly plans are billed at $79 per month. Accepted payment methods are Venmo and Zelle.
Changes to terms
We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms.
Refund & Cancellation Policy
Last updated: March 2026
Cancellations
You may cancel or reschedule your appointment at no charge if you let us know at least 24 hours before your scheduled session. To cancel, call us at (470) 874-3417 or email jasperstone@patienttech.com.
Late cancellations
If you cancel with less than 24 hours notice or miss your appointment without notifying us, we may charge a $25 missed appointment fee.
Refunds for single sessions
If you are not satisfied with your session, let us know within 24 hours and we will work with you to make it right. If we are unable to resolve your concern, we will issue a full refund.
Monthly plan cancellations
You can cancel your monthly plan at any time. Your plan remains active through the end of the current billing period. No partial-month refunds are issued, but you can continue using the service until the period ends.
How refunds are processed
Refunds are issued through the same payment method used for the original transaction (Venmo or Zelle). Please allow 3-5 business days for the refund to appear.
